Palm Coast – The City of Palm Coast is aware of the delays in pickup around the City. These lapses in timely and consistent service are unacceptable. 

The City is holding Waste Pro accountable through measures such as fines. Management is also working with all available external resources to resolve the issues as quickly as possible.  

The City is proactively communicating with temporary staffing services, private and public waste haulers, and other municipalities to assist. All of these options will be a charge to Waste Pro and not at a cost to residents. 

“Residents in our recent Solid Waste survey have overwhelming rated consistent and timely pickups as being a top priority,” said City Manager, Matthew Morton “That is the level of service we contracted for, what our residents are paying for, and what is expected. We will continue to work diligently to get this matter resolved.” 

The City of Palm Coast’s contract provides for pickups to occur between 6 a.m. and 6 p.m. If residents experience their solid waste not being picked up during these times on their designated day residents are encouraged to contact Customer Service by submitting a case on palmcoastconnect.com, emailing customer-service@palmcoastgov.com, or calling (386) 986-2360.  

Updates will be provided when available.