Palm Coast - Day or night you have a friend at City Hall. The City of Palm Coast has launched a new, mobile-friendly app that makes it faster and easier than ever to reach the City at any time of the day or night, and from virtually anywhere.
In a first-of-its-kind partnership in the State of Florida, the City of Palm Coast and well-respected national high tech firm Coastal Cloud have harnessed the power of Salesforce, the No. 1 Customer Engagement Platform in the world, to create Palm Coast Connect.
Palm Coast Connect is online at www.palmcoastconnect.com - and the free app is now available in both the Apple and Google Play App Stores. You can report concerns or access the growing Information Center - or you can register and track the progress of how your concern is handled.
"We're focused on making City government more accessible to our growing community, and this makes us available to residents 24/7," said Palm Coast Mayor Milissa Holland. "We are empowering residents to use Palm Coast Connect to be our eyes and ears in the community - let us know when you see an issue that needs to be addressed. This will help us respond more quickly and improve our customer service overall."
Imagine walking on one of Palm Coast's 130+ miles of pristine trails and you notice something that needs attention. You can simply take out your smart device, snap a picture, easily and quickly create a request and get back to your day knowing you partnered with your City to keep our community and quality of life at its best.
"With Palm Coast Connect our citizens receive real time updates as their concern is addressed and when it's resolved," said Palm Coast Customer Service Manager Cynthia Schweers. "Having the ability in real time to track issues and communicate with people sets a new standard for communication excellence. Now people will get update emails automatically and be able to sign in to Palm Coast Connect to see how the City is working for them as it happens."
Internally, Palm Coast Connect will automate work orders and consolidate the multiple software systems used by City departments. Data from the new system will be used to improve response time, standardize internal processes and prioritize resources for better customer service.
"Palm Coast Connect will provide real-time dashboard analytics to help identify emerging trends and better deploy resources where and when they are needed," said Palm Coast City Manager Matthew Morton. "This access to meaningful data will enable the City to make smarter budget decisions and save taxpayers money."
"While you may still call in to our customer service line, Palm Coast Connect really forms a valuable connection with our residents and allows our management team to be more responsive and make better-informed decisions," Mayor Holland said. "I am excited about taking our citizen engagement efforts to the next level and encourage everyone to download the app or connect with us online. I want our citizens to know they have access, and a friend, at City Hall."
For more information, visit www.palmcoastconnect.com, download the free app from the Apple or Google Play App Store, or call Palm Coast Customer Service at 386-986-2360.