Palm Coast - The City of Palm Coast and Waste Pro, the City's contracted garbage collection hauler, are working together to improve service for pickup of garbage, yard trash and recyclables in Palm Coast.

"We are a customer-focused company and are working hand-in-hand with the City to adjust and enhance the service for our Palm Coast customers," said Shea Drury, Waste Pro's Division Manager for Palm Coast. "We saw a need for improved services and have already taken steps to make necessary changes."

Representatives from the City and Waste Pro met in mid-January to develop new service strategies. Those initiatives include:

·         Adding two new garbage trucks for Palm Coast routes - Waste Pro's garbage trucks run on natural gas

·         Adding a second route supervisor position for Palm Coast - the new route supervisor has been hired

·         Hiring additional garbage truck crews - new staff is now in training

·         Re-routing Palm Coast's pickup routes to make them shorter and, therefore, more manageable - new routes will begin in late February, once new staff is fully trained

With the route changes beginning in late February, customer pickup days will stay the same. However, the time of day when the pickup is made will likely change because routes will have new starting and finishing locations.

Customers are reminded that garbage and recyclables collection in Palm Coast runs from 6 a.m. to 6 p.m. Garbage must be placed at the curb no later than 6 a.m., or the evening before scheduled pickup, to ensure it's not missed. Waste Pro is unable to return to a route to collect garbage that was put out after that day's collection.

"By adding more staff, two new trucks, and shortening our collection routes, we are confident Palm Coast customers will experience improved service moving forward," Drury said.

Palm Coast Utility customers are advised to contact Customer Service at customer-service@palmcoastgov.com or 386-986-2360 if Waste Pro misses their pickup. The City works with Waste Pro to resolve all concerns.

More information about Palm Coast garbage service is available online at www.palmcoastgov.com/trash.