Palm Coast - The International City/County Management Association (ICMA) has recognized the City of Palm Coast's data-driven management and reporting efforts with a Certificate of Distinction in Performance Management. This is the fifth straight year the City has received the award.

The City developed its performance measurement and reporting system in 2012 to align City services and programs with the City Council's Strategic Action Plan. The performance measures - used by all City departments - are tied to the City Council's six goals, which are: expansion, economic, finance, environmental, quality of life, and workforce talent. Progress (or lack thereof) is reported quarterly, and those reports are the basis for the City's Annual Progress Report.

"Performance management is a bedrock principle of professional local government management," said ICMA Executive Director Marc A. Ott. "By recognizing these leaders, ICMA hopes to encourage others to make a commitment to collect and analyze data, report it transparently, and use it to continuously engage their communities and improve their organizations."

Certificates are based on established criteria and are awarded at three levels: Achievement, Distinction, and the highest level, Excellence. Recipients at all levels collect and verify data to ensure reliability, train staff in performance measurement, and report data to the public through budgets, newsletters, and/or information provided to elected officials.

Certificates of Distinction are awarded to those who also provide comparative and benchmarking information to the public, use performance data in strategic planning and operational decision-making, and share their knowledge with other local governments through presentations, site visits, and other networking activities.

Palm Coast is among 13 jurisdictions receiving the Certificate of Distinction, and one of 57 recognized overall.  ICMA will officially recognize recipients at its 104th Annual Conference in Baltimore, Maryland, in September, and in the October 2018 issue of PM (Public Management) magazine.

Palm Coast's performance management system allows City departments to measure results and make any needed adjustments to the results over the course of the year. The program was developed by a group of employees, through a team approach, and is used in coordination with the year-round budgeting process. Performance measures are updated annually.

"Our Strategic Action Plan process and performance management system keep us on a course for continual improvement and for monitoring how we're doing to make sure Palm Coast maintains a high quality of life for its residents," said Palm Coast City Manager Jim Landon. "We use the process to guide City projects and initiatives identified by the Mayor and City Council during annual planning and budgeting."

"There are thousands of local governments, and this award from ICMA truly places us in the top tier of cities, so we are very honored," Landon said. "It's a real testament of the talent and dedication of our Council and employees. Congratulations to Central Services Manager Lina Williams and the Strategic Action Planning Team led by City Administration Coordinator Denise Bevan for leading our efforts to receive this national honor."

The City of Palm Coast's quarterly reports and Measuring Results document can be viewed in the Strategic Action Plan section of the City website at