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Palm Coast Recognized for Distinctive ICMA Performance Measurements

Posted 8/6/2020 9:04:00 AM

City of Palm Coast

Palm Coast - The ICMA (International City/County Management Association) has acknowledged the City of Palm Coast for their focus on collecting and using performance data in the management of local government. City and staff were recently honored with a Certificate of Distinction for exceeding the standards established by the ICMA Center for Performance Measurement in the application of performance data to local government management, including training, verification, public reporting, planning, decision-making, networking and accountability.

The City developed its performance measurement and reporting system in 2012 to align City services and programs with the City Council's Strategic Action Plan. The performance measures - used by all City departments - are tied to the City Council's six goals, which are: expansion, economic, finance, environmental, quality of life, and workforce talent.  Adopted priority focus areas include Innovation District, Business Friendly Initiative, Community Engagement, Service Delivery and Efficiency, Streetlights and Safety, Street Maintenance, Smart City and Fiber. 

A recent addition to the Strategic Action Plan and budget program is Palm Coast Connect, a user friendly online and smart device application designed to report concerns and report service needs to the City of Palm Coast, launched in 2019. Staff tracks efficiencies, customer satisfaction and public expectation goals through performance data. PCC has been a critical component to operations during the current pandemic in order to keep our City connected to citizens during these challenging times. 

The application and coordination with ICMA, aligning with Palm Coast's budget and Strategic Plan, also continued uninterrupted during the recent pandemic with exceptional perseverance from Workgroup members Denise Bevan, Gwen Ragsdale, Steve Harris, Stacey Davis, Donna Cobos and Tyler Jarnagin.

This is the sixth straight year the City has received this recognition.