Quick Contact Numbers

Main City Number / Customer Service
(386) 986-2360

Animal Control
(386) 986-2520
Building Insp. & Permits
(386) 986-3780
Business Tax Office
(386) 986-3766
Code Enforcement
(386) 986-3764
Communications & Marketing
(386) 986-3708
(386) 986-3723
Human Resources
(386) 986-3718
Fire (Non-Emergency)
(386) 986-2300
(386) 986-3730
Parks & Recreation
(386) 986-2323

Flagler County Info Line
(386) 313-4111
Flagler County Sheriff
(386) 437-4116

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This page was printed from : https://www.palmcoastgov.com/housing-programs/utilityassistanceprogramfaq
Housing Programs

This program is funded through the Community Development Block Grant Program as part of the Coronavirus Aid, Relief and Economic Security Act (CARES Act). The funding provided is intended to prevent, prepare for, and respond to coronavirus. Funding is available only to residents within the municipal boundaries of the City of Palm Coast. Funds are limited and will be distributed on a first ready, first served basis until the funds are exhausted. $299,068 in funding is available, up to 15% of funding may be used for administrative costs.

Frequently Asked Questions

There are 4 eligibility criteria for the program:

  1. Must be a current resident of Palm Coast, Florida. Both renters and homeowners are eligible
  2. Must have been a resident of Palm Coast within 3 months of application.
  3. Must be a Palm Coast Utility customer as of Jan. 21, 2020
  4. Must have experienced a loss of income due to the Covid-19 pandemic (beginning Jan. 21, 2020)
  5. Must be considered a low-income household based on size, as defined by the U.S. Dept. of Housing & Urban Development. A current income eligibility chart is below.
illustration of income elegibility

The program will provide a credit to your City of Palm Coast Utility Account in an amount equal to six months of utility bills.

The credit will be used to pay your utility bills over six months after award/approval or until exhausted. The funds are considered a grant to the participants, and will not have to be repaid. The average program benefit is anticipated to be $700/household.

Yes, the City of Palm Coast has received a grant from the U.S. Department of Housing & Urban Development in the amount of $299,068 to support this program (a certain portion of the funding will be used for administrative costs). Therefore, approximately 360 households should be able to receive grants through this program.

Starting September 28, 2020, at 8:00 AM, an application form will be posted online at Utility Assistance Application. Applications can be submitted online and required information uploaded.

If you are unable to submit application online, please visit City Hall at 160 Lake Ave, Palm Coast and you can fill out the application and provide documents to the Customer Service Department.

This program can only be accessed by the household one time.

✓ Application approval will require documentation of your loss of income due to the Covid-19 pandemic.

✓ Approval letter for unemployment claim. If you don’t have an unemployment benefits notification, please indicate on your application and someone will contact you to discuss other acceptable documentation.

✓ Documentation of your household income for 2019 prior will be required. You may be asked to provide a copy of your 2019 IRS 1040 form.

✓ Submittal of a completed application with all required documentation.

You will receive notification in by e-mail, indicating status as: approved or denied. If email is not provided a city representative will call you.

You could expect this notification within 2 – 3 weeks of submitting your application. If approved a credit will be applied to your utility account.

Please continue to pay your utility bills. Your grant approval will indicate the amount and the time period the amount is anticipated to cover. If you are shut off already please call Customer Service at 386-986-2360to make arrangements until review of your grant application is completed.