Quick Contact Numbers

Main City Number / Customer Service
(386) 986-2360

Animal Control
(386) 986-2520
Building Insp. & Permits
(386) 986-3780
Business Tax Office
(386) 986-3766
Code Enforcement
(386) 986-3764
Communications & Marketing
(386) 986-3708
Finance
(386) 986-3723
Human Resources
(386) 986-3718
Fire (Non-Emergency)
(386) 986-2300
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(386) 986-3730
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(386) 986-2323

Flagler County Info Line
(386) 313-4111
Flagler County Sheriff
(386) 437-4116

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This page was printed from : https://www.palmcoastgov.com/government/utility/unidirectional-flushing

Unidirectional Flushing

In order to maintain, and improve, the carrying capacity of our water system, the City of Palm Coast will occasionally conduct a standard industry practice known as Unidirectional Flushing. This practice is used to scour, clean, and continue to provide high-quality drinking water.

What happens during Unidirectional Flushing?

This process involves City staff opening and closing pre-determined valves to isolate a specific water main. Then a specific fire hydrant is opened to draw water through and flush the isolated section of the water main. Due to the speed of the water during this process potential sediment build up is removed and the water main is cleaned.

Test samples are then collected from the flowing water and tested to determine turbidity (clarity). The duration of the flushing is determined by turbidity of the test samples. Once testing sample show turbidity below the targeted level, the hydrant will be closed and the process is complete.

The process typically takes between 20 – 60 minutes per fire hydrant.

What should residents expect during this process?

Customers in the immediate area may experience a drop in water pressure. You may still use your water during this time but may experience discolored water due to sediments being stirred up in the process. Your water will return to normal once the flushing process has ended.

Unidirectional Flushing Frequently Asked Questions

Residents in the area will be notified by signage and phone*.

*NOTE: Phone numbers are drawn from Utility accounts. Please make sure your Utility account information is up to date with your phone number and email address. If you need assistance please contact Customer Service by either submitting a case on palmcoastconnect.com, emailing customer-service@palmcoastconnect.com, or calling (386) 986-2360 (M-F 8a-5p)


Customer Service
Phone : (386) 986-2360
Fax : (386) 986-2390