Quick Contact Numbers

Main City Number / Customer Service
(386) 986-2360

Animal Control
(386) 986-2520
Building Insp. & Permits
(386) 986-3780
Business Tax Office
(386) 986-3766
Code Enforcement
(386) 986-3764
Communications & Marketing
(386) 986-3708
(386) 986-3723
Human Resources
(386) 986-3718
Fire (Non-Emergency)
(386) 986-2300
(386) 986-3730
Parks & Recreation
(386) 986-2323

Flagler County Info Line
(386) 313-4111
Flagler County Sheriff
(386) 437-4116

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This page was printed from : https://www.palmcoastgov.com/government/stormwater/faq


What are the effects of stormwater runoff?
tormwater runoff serves as the transport vehicle from front yard to large water bodies for various pollutants. Learn more about common stormwater pollutants in the "Making A Difference" tab. Once in the water, these pollutants can act as a food source for unwanted aquatic plants - such as hydrilla and algae - by providing necessary nutrients. Excessive algal growth decreases the amount of oxygen available for fish and other aquatic creatures. Bacteria and other pathogens from waste also can create serious health hazards in ponds and lakes.
What is a stormwater pond?
You most likely walk, cycle, or drive by a stormwater pond on a daily basis. Stormwater ponds fall under one of the two following classifications: detention or retention.

Detention ponds typically contain water throughout the year and are often referred to as neighborhood lakes. Coming in all shapes and sizes, detention ponds play a critical role in managing surface water quantity and quality. They are designed and constructed to reduce flooding and filter polluted run-off from roads, parking lots, and over-fertilized lawns. Unfortunately some pollutants accumulate in the sediment rather than biodegrade within the stormwater pond. Therefore, one should refrain from swimming or consuming fish from a detention pond.

Stormwater retention ponds typically only contain water for a few days following a rainstorm. Similar to detention ponds, the central goals of retention ponds are to reduce flooding and filter stormwater run-off. Stormwater filters through the pond's sand bottom and eventually enters the area's groundwater supply.
What's the difference between a storm drain and a sewer drain?
The sewer drain and storm drain are two completely separate drains that go into two separate systems. The sewer drain and sewer system takes all household wastewater and routes it through a plumbing system into a wastewater treatment plant. Some examples of sewer drains you may see are in the wash area at the back of a restaurant and the drain in the floor of a public restroom.

The storm system routes rainwater off the streets into a storm drain which empties into a stormwater pond or directly into a river, ditch or lake. Some examples of storm drains you may see include the open curb inlet along roadways and the square storm grate commonly seen in parking lots.
What is an illicit (illegal) discharge?
Any substance released into the separate stormwater drainage system that is not composed entirely of stormwater or uncontaminated groundwater is considered illicit discharge.

Examples of illicit discharges include: dumping of motor vehicle fluids, household hazardous waste, paint, grass clipping, leaf litter or animal waste.

If you witness or think an illicit discharge is taking or has taken place, please call Customer Service at 386-986-2360.
Customer Service
Phone : (386) 986-2360
Fax : (386) 986-2390
Steve Flanagan
Community Development Director
Community Development
Phone : (386) 986-2354
Office : City Hall
160 Lake Avenue
Palm Coast, FL 32164