Quick Contact Numbers

Main City Number / Customer Service
(386) 986-2360

Animal Control
(386) 986-2520
Building Insp. & Permits
(386) 986-3780
Business Tax Office
(386) 986-3766
Code Enforcement
(386) 986-3764
Communications & Marketing
(386) 986-3708
(386) 986-3723
Human Resources
(386) 986-3718
Fire (Non-Emergency)
(386) 986-2300
(386) 986-3730
Parks & Recreation
(386) 986-2323

Flagler County Info Line
(386) 313-4111
Flagler County Sheriff
(386) 437-4116

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This page was printed from : https://www.palmcoastgov.com/fibernet/service-provider-info
Palm Coast FiberNET

Information for Service Providers

About the City of Palm Coast FiberNET Open Access Network

The City of Palm Coast is building a business-oriented high speed broadband network that will help bring jobs and businesses to Palm Coast. Services will be provided by private sector companies, including some local and regional firms. Therefore, the city is seeking service providers to offer and to sell a variety of services on the network.

If your firm is interested in offering services on the FiberNET system, please let us know.

Service Offerings

The City of Palm Coast is looking for service providers who are interested in offering some or all of the following services:

  • Business/commercial Internet access (e.g. 2 megabit, 5 megabit, 10 megabit, 25 megabit, 50 megabit, 100 megabit, Gigabit)
  • Computer/data backup services for residential and business customers
  • IP-based security monitoring services
  • Voice over IP telephone services for business customers
  • Data storage services
  • Business videoconferencing services
  • Other kinds of new and advanced IP-based services

Network Description

FiberNET is a state of the art Layer 2 IP network with point to point fiber connections. Service providers will bill customers directly, and providers pay the City a flat monthly fee per point to point circuit. Fees are based on the Palm Coast FiberNET rate sheet.

You may attach to the network by colocating equipment at the Palm Coast Parkway colocation facility, or you may deliver your services from some remote locations as long as you have a network connection to FiberNET via the colocation facility.

Long Term Potential

The long term goal of the project is to take fiber to about 90% of businesses in the City. The city estimates that more than 1500 businesses will eventually have service.

Is FiberNET going to compete with me?

All voice, Internet access, and other services for businesses will be provided by private sector firms. The City of Palm Coast will NOT be selling any services to businesses.

How do I get connected to the network to offer services?

Your firm will have to place equipment in the Palm Coast Parkway colocation facility. Space is available there in shared racks with space available by the foot for a monthly fee, and there will also be private cages available on a first come, first serve basis.

Will I connect to the network with a copper (10/100/1000 RJ45 port) connection or a fiber (GigE) connection?

We will offer both RJ45 copper Ethernet ports as well as fiber (GigE) ports.

Who can sell services on the network?

Any company that meets minimal technical and financial qualifications may offer and sell services on the Palm Coast FiberNET network.

How will customers order services?

Customers will order services directly from the service provider of their choice. The City will not be involved in the order process.

Who will bill customers?

You will bill your own customers, using your own billing system. You will receive monthly invoices from the City, and fees will be based on the number of point to point connections you have in use and the capacity of each connection.

How will my customers get connected?

The first businesses should get services on May 3, 2010. Fiber connections will become available in other parts of the City in late 2010 and 2011. The City already has substantial fiber in place in many of the commercial and retail areas of Palm Coast. If you have potential customers, contact the City about getting fiber service to other locations.

Where do I find Rate Information?

Service provider information, contact :

Phone : (386) 986-4732
Office : City Hall
160 Lake Avenue
Palm Coast, FL 32164