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This page was printed from : https://www.palmcoastgov.com/emergency/hurricane-flood-preparedness?aria_label=Flood Preparedness
Emergency Management

Hurricane & Flood Preparedness

PSA NOAA Storm Surge02:36 | Uploaded 5/22/2017

Proposed Flood Insurance Rate Map (FIRM)

The Federal Emergency Management Agency (FEMA) conducted an open house on May 5, 2016 for the public to review and meet with representatives concerning the flood maps. This was the first of many steps in a process to adopt new maps that will supersede the current effective maps. On December 6, 2017, FEMA issued a Letter of Final Determination that detailed that the flood information for Palm Coast is final. The Flood Insurance Rate Maps (FIRM) and Flood Insurance Study (FIS) will take effect on June 6, 2018. To determine if these changes will affect your property's floodplain designation, the following links will take you to the final map panels for viewing and downloading.

The changes may affect existing Flood Insurance Policyholders and property owners considering the purchase of flood insurance. The City of Palm Coast recommends that all citizens secure flood insurance to ensure complete coverage of their home. Policyholders should work with their insurance agents to resolve any questions or concerns that they have related to flood insurance, or contact FEMA Floodsmart at 1-888-379-9531. For more information please contact the City of Palm Coast, Denise Bevan, Certified Floodplain Manager, at (386) 986-2458.

Flood Protection Information

Flooding is an act of nature that respects no boundary lines, either community or personal. Floodwater can cover many blocks with water depths up to four or five feet and can come with little warning. Flooding in the City of Palm Coast may be caused by two sources: the Intracoastal Waterway overflowing its banks during severe storms and/or high tide and by an unexpected downpour of rain such as we experienced with the September 2014 major rain event in Palm Coast.

Your property may have been high enough so that it was not flooded during the September 2014 major rain event but it can still be flooded in the future because the next storm could be worse.

Flood maps and flood protection references are available at the Flagler County Public Library in Palm Coast. You can also visit the Community Development Department at City Hall to see where your property is located with respect to the FEMA Flood Insurance Rate Maps (FIRM). You may also visit FEMA's website https://msc.fema.gov/portal for mapping information and create a FIRMette map of your property. We also have information regarding flood zone elevation, minimum elevations required for new construction and handouts for selecting a contractor for flood damage repairs.

If requested, the City will visit your property to review its flood problems and explain ways to stop flooding or prevent flood damage.

Flood Warning System

The City has an agreement with Flagler County and other municipalities that addresses the need for coordination of the emergency management plans of all communities and for prompt dissemination of information concerning storms and flooding.

Flagler County Emergency Management posts emergency information at www.flagleremergency.com and can be reached at: Office 386-313-4200 and non-emergency 24 hours via Flagler County Sheriff's Office Dispatch at 386-313-4911. The City of Palm Coast Customer Service number is 386-986-2360, and there is an option to have a City technician dispatched for emergencies 24 hours a day. Information is also available on the City's website, www.palmcoastgov.com.

Local television and radio stations also provide information as they have representatives on the emergency response teams who are located at command centers during emergencies. The Official Emergency Public Information for local television channels and radio stations are as follows:


  • Channel 2 – Orlando WESH – NBC
  • Channel 6 – Orlando WKMG – CBS
  • Channel 9 – Orlando WFTV – ABC
  • Channel 35 – Orlando WOFH – FOX
  • Channel 13 – Orlando – Brighthouse
Check Your Canal Levels


  • Flagler Broadcasting stations WNZF 1550 AM/106.3 FM, Kix Country 98.7 FM and Beach 92.7
  • Southern Stone Communications stations WNDB 1150 AM/93.5 FM, 95.7 FM The Hog, Coast Country 93.1 FM, The Vibe 103.3 FM, and 99.5 Love-FM

Flood Insurance

If you do not have flood insurance, contact your insurance agent, as homeowner's insurance policies do not normally cover damage from floods. However, since the City of Palm Coast participates in the National Flood Insurance Program (NFIP), you may be able to purchase a separate flood insurance policy at a reduced rate. The voluntary actions undertaken by the City of Palm Coast, exceeding the minimum standards rewarded the community a 30% discount for various NFIP policies issued or renewed in the "Special Flood Hazard Areas" (areas with a 1% annual chance of flooding) on or after May 1, 2017. (It should be noted that there are no discounts for reduced rate Preferred Risk Policies which are available for eligible B, C, and X zone properties as the rates for these zones already reflect significant premium reductions.) This type of insurance is backed by the Federal Government and is available to everyone, even if your property has never been flooded or is not in a special flood hazard area. Homeowners may also want to include house contents, as most policies do not cover the contents such as furniture. Renters should buy flood insurance for their contents.

The City of Palm Coast has a Community Identification Number (CID) - 120684 - so insurance companies can identify properties within the City and apply the applicable discounts. It is possible that properties within the City are using the Flagler County CID and are not getting the benefits provided by the National Flood Insurance Program (NFIP) for the City of Palm Coast. Please call your insurance company who is providing flood insurance and inquire about the Community Identification Number (CID) for your policy.

There is a 30-day waiting period after you purchase a flood policy before coverage is in effect.

Click here to search for existing elevation certificates that may be of use when speaking to your insurance company.

Policyholders should continue to work with their insurance agents to resolve any questions or concerns that they have related to flood insurance, or contact FEMA Floodsmart at (888) 379-9531. For more information please contact the City of Palm Coast, Denise Bevan, Certified Floodplain Manager, at (386) 986-2458.

Flood Safety

Before the Storm

If your home is well constructed, and local authorities have not called for evacuation, stay home and make emergency preparations and know your evacuation route. If told to evacuate, follow all instructions from local authorities and follow safe evacuation routes to shelter. Your personal evacuation plan should provide for your pets, your personal emergency supplies (food, medicine, first aid kit, battery-powered radio, flashlights, extra batteries, etc.) and insurance papers. When evacuating, take property identification, inventory lists and photographs of your home's contents and important personal papers and documents with you.

During and After the Storm

If you are in a public shelter, remain there until informed by those in charge that it is safe to leave and return home. Oftentimes, people are injured immediately after a storm due to unsafe buildings, downed power lines, contaminated water, moving debris and other dangerous conditions. Carefully check for structural damage prior to entering a building after a storm. Use caution when entering the structure, turn electricity on one breaker at a time and watch for smoke or sparks. Report broken sewer and water lines to Customer Service at (386) 986-2360.

Also, during a flood, the following safety measures should be taken to prevent further personal and property damage:

  • DO NOT WALK THROUGH FLOWING WATER. Drowning is the number one cause of flood deaths. Six inches of water can knock you off of your feet. If you must walk in standing or flowing water, use a pole or stick to ensure that the ground is still there.
  • DO NOT DRIVE THROUGH FLOODED AREAS. Many people drown in their cars. Don't drive around road barriers; the road may be washed out.
  • STAY AWAY FROM POWER LINES AND ELECTRICAL WIRES. The second flood killer after drowning is electrocution. Electrical current can travel through water. Report downed power lines to FPL or the City Public Works Department (386) 986-2360.
  • HAVE YOUR ELECTRICITY TURNED OFF BY THE POWER COMPANY. Some appliances, such as television sets, keep electrical charges even after they have been unplugged. Don't use appliances or motors that have gotten wet unless they have been taken apart, cleaned and dried.
  • LOOK OUT FOR SMALL ANIMALS, ESPECIALLY SNAKES. Small animals that have been flooded out of their homes may seek shelter in yours. Use a pole or stick to poke and turn things over to scare away small animals and snakes.
  • LOOK BEFORE YOU STEP. After a flood, the ground and floors are covered with debris including broken bottles and nails. Floors and stairs that have been covered with mud can be slippery.
  • BE ALERT FOR GAS LEAKS. Use a flashlight to inspect for damage. Never smoke or use candles, lanterns, matches or open flames unless you know the gas has been properly turned off and the entire area has been ventilated.
  • CARBON MONOXIDE EXHAUST KILLS. Use a generator or other gasoline-powered equipment outdoors. The same goes for cooking stoves. Charcoal fumes are especially deadly and should be outdoors.
  • CLEAN EVERYTHING THAT GOT WET. Flood waters have picked up sewage and chemicals from roads, commercial properties and storage buildings. Spoiled food, flooded cosmetics, and medicines can be health hazards. When in doubt, throw it out.

Flood Protection

There are several ways to protect your building from flood damage. One way is to keep the water away by regrading your lot or by constructing a small floodwall or earthen berm. These methods work if your lot is large enough, if flooding is not too deep and if your property is not in the floodway. Approval from the City must be obtained for this work.

You can make your walls waterproof and place watertight closures under the doorways. This method is not recommended for houses with basements or if water will get over two feet deep.

Another approach is "wet floodproofing" or retrofitting to modify the structure and relocate the contents so that when floodwaters enter the building there is little or no damage.

The Building Department and the Flagler County Public Library have information available regarding flood protection.

Permits and Substantial Improvement Requirements

Always contact the City Building Department before you alter, regrade, fill, or build on your property. A permit is needed to ensure that projects do not cause flooding problems on your property or anyone else's property. New buildings in the floodplain must be protected from flood damage. The Land Development Code requires that new buildings within the special flood hazard areas be elevated at least one foot above the base flood elevation.

Substantial improvements include any combination of repairs, reconstruction, alteration, addition or other improvement of a structure, taking place ten (10) years from the date of such action in which the cumulative cost equals or exceeds 50% of the market value of the structure before the "start of construction" of the improvement. This term includes structures which have incurred "substantial damage" regardless of the actual repair work performed accumulative over a ten-year period. Substantially improved structures are considered new construction and must meet current requirements of the local flood damage protection ordinance.

Drainage System Maintenance

The City of Palm Coast makes inspections, maintains all ditches, swales, water control structures and canals in the City and has maintenance contracts in effect for aquatic weed control.

You can help the City with its drainage system maintenance program by following these measures:

  • Do not dump or throw anything into the ditches or canals. Dumping in our ditches or canals is a violation of City Ordinances. Even grass clippings and branches can accumulate and block stormwater flow. A plugged ditch or canal cannot carry water and when it rains the water needs to go somewhere. Every piece of trash contributes to flooding.
  • Keep everything out of storm drains except for rainwater runoff. Do not put anything down a storm drain that you would not want to drink or swim in.
  • If your property is next to a ditch or canal, please do your part and keep the banks clear of brush or debris. The City has a ditch and canal maintenance program which can help remove major blockages such as downed trees.
  • Check downspouts to ensure they are draining away from the house.
  • If you see dumping or debris in the ditches or canals, contact Customer Service at (386) 986-2360.

Natural and Beneficial Functions

Floodplains provide for the natural moderation of floods, the maintenance of water quality and the recharge of ground waters. They support large and diverse populations of plants and animals. The wetland areas of floodplains are biologically productive because they contain certain aquatic habitats and provide vital breeding grounds for fish and wildlife. Floodplains contain cultural resources including archeological and historical sites, unique habitats for ecological study, open space and recreation opportunities. Aesthetic and other tangible attributes of floodplains have important social and economic values. Nature ensures that floodplain flora and fauna can survive the more frequent inundations. Through numerous strategies, the City of Palm Coast strives to protect such resources.

Within select floodplain systems, floodways exist that consists of a water course required to efficiently discharge flood waters. The area adjacent to the floodway comprises the floodplain fringe that typically coincides with a larger swamp. Within the City of Palm Coast, regulatory floodways consist of Hulett Branch, Big Mulberry Branch and Bulow Creek tributaries. It is critical to ensure these systems remain open space and continue to provide benefits to natural resources and flood control.

Big Mulberry Branch floodway A cross-section of a floodway system.

To date, approximately 60% of the existing special flood hazard areas (A and AE zones) are protected open space in the City of Palm Coast. The following link will open a map that highlights these areas.

Floodplain Management

The City of Palm Coast's involvement in floodplain management can modify susceptibility to flood damage and guide development in a manner that takes into account flood hazards and the natural characteristics of the floodplain. Preparedness plans and programs provide for pre-disaster mitigation, warning and emergency operations. Training at all levels, public information activities and readiness evaluations are all tools available.

As a public service, the City of Palm Coast will provide you with the following upon request:

  • Whether a property is in or out of the Special Flood Hazard Area (SFHA) as shown on the current Flood Insurance Rate Map (FIRM) of the City. The current FIRM became effective on July 17, 2006.
  • Additional flood insurance data for a site, such as the FIRM zone, panel number, community identification number (CID) and the base flood elevation or depth, if shown on the FIRM.
  • Various Floodplain Management handouts to include handouts on the flood insurance purchase requirement that can help people who need a mortgage or loan for a property in the SFHA.
  • Floodplain Management information on the City website www.palmcoastgov.com.
  • Disclose information regarding property with natural conservation area and wetlands.
  • Areas of historical flooding or repetitive loss.
  • Copies of completed Elevation Certificates for most structures in the special flood hazard area constructed after 2003.
  • Flood protection assistance.
  • Certified Floodplain Managers available upon request to answer questions and provide information. They can be available for Floodplain Management presentations or guest speaking to local groups, schools or organizations by appointment.

FEMA has a Map Service Center at www.fema.gov where you can view and purchase the FIRMs, and create "FIRMettes". A FIRMette is a full-scale section of a FEMA FIRM that you create online and are formatted to fit on printers commonly found in offices. The FIRM is also available for your view at the City Hall, 160 Lake Avenue, Palm Coast, Florida 32164 and the Flagler County Public Library, 2500 Palm Coast Pkwy. N.W., Palm Coast, Florida 32137.

Federal Emergency Management Agency website is www.fema.gov and the National Flood Insurance Program is www.floodsmart.gov.