Quick Contact Numbers

Main City Number / Customer Service
(386) 986-2360

Animal Control
(386) 986-2520
Building Insp. & Permits
(386) 986-3780
Business Tax Office
(386) 986-3766
Code Enforcement
(386) 986-3764
Communications & Marketing
(386) 986-3708
(386) 986-3723
Human Resources
(386) 986-3718
Fire (Non-Emergency)
(386) 986-2300
(386) 986-3730
Parks & Recreation
(386) 986-2323

Flagler County Info Line
(386) 313-4111
Flagler County Sheriff
(386) 437-4116

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This page was printed from : https://www.palmcoastgov.com/customer-service/peptankinfo

PEP Tank Information

The PEP (Pretreatment Effluent Pumping) System is a part of our central sewage system designed for your particular area. In areas served by the PEP system each home will have a buried tank, a small pump and a control panel that is mounted on the home. The system is owned and operated by the City of Palm Coast Utility Department.

On the control panel, located on the side of house, you will notice a red light and a green light on the side nearest to the road. The green light indicates that the control panel is energized and should always be illuminated.

The red light is part of an audio-visual high water alarm. Should the PEP system malfunction, the red light will come on and an audible alarm will sound. If this happens, you should press the audible alarm silence button located on the bottom of the panel and contact a customer service representative not a plumber.

Please submit a request through www.palmcoastconnect.com or call
Customer Service at 386-986-2360

Don’t be alarmed but please reduce water usage until the problem has been corrected.
Some common questions:

What happens if there is a power failure?

If the power is off, the pump will not operate. However, a reserve capacity in the pretreatment tank allows for a normal day’s usage before any difficulty may be experienced. During a power outage, your water usage is normally greatly reduced. Electrical appliances, i.e. dishwashers, will also not be functioning, therefore, there is nothing to be alarmed about. Please refer to the City of Palm Coast website www.palmcoastgov.com during storm events for information or instructions concerning water and sewer issues.

Is there anything I shouldn’t put down the drains?

To protect the PEP system and to help prevent your house lines from clogging please do not throw the following down the drains: Plastic of any kind, sanitary napkins and other feminine hygiene materials, cigarette butts, excessive grease, coffee grounds and other inorganic materials, chemicals or petroleum products such as acetone, paint thinner, or oil based products.