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City of Palm Coast Utility Announcement

Posted 3/18/2020 5:34:00 PM
Tyler Jarnagin
Communications Officer

Palm Coast - The City of Palm Coast is suspending water service shut-offs for non-payment of City utility bills and will not charge fees for late water and sewer utility payments until further notice. The changes are part of the City's efforts to ease the strain on City utility customers during widespread closures of schools and small businesses due to COVID-19.

"Today, we are helping ensure that our citizens will have access to clean and safe water for drinking, hand washing and keeping their families safe," said Mayor Milissa Holland. "We have witnessed unprecedented actions in the last few days, and as a community, we recognize that our families and businesses may face hardships as a result of the changes being implemented to slow the spread of this disease."

Revenue received from utility customers is how the city meets its expenses and is able to continue to provide water, sewer and solid waste services. Utility accounts will still be assessed for accrued usage charges.

If you are facing financial difficulty and cannot afford to pay your water bill at this time, please contact Customer Service at 386-986-2360 to see if any arrangements can be made.

For financial assistance resources with utility billing, please visit fpl.com/help/payment-assistance.html for possible assistance with FPL bills and usa.gov/help-with-bills for Federal Government Lifeline Program for assistance with energy and telephone bills. 

As reiterated by the U.S Environmental Protection Agency, America's drinking water supplies remain a safe and affordable way to access the water needed for drinking, cooking and maintaining personal hygiene during the COVID-19 outbreak.

Citizens should continue to use and drink water from their tap as usual as COVID-19 is not present in drinking water supplies. During this time, the City is asking its utility customers to use payment options other than coming to City Hall or the utility office to pay in person:

•           Online: palmcoastgov.com/pay 

•           Payment by Phone: 386-986-2360

•           Drop boxes: 2 Utility Drive and 160 Lake Ave, Palm Coast, FL, 32164

•           By Mail: 160 Lake Ave, Palm Coast, FL, 32164

For any additional information, please go to palmcoastconnect.com and register for the latest updates about Palm Coast.