Quick Contact Numbers

Main City Number
(386) 986-3700
Customer Service
(386) 986-2360

Animal Control
(386) 986-2520
Building Insp. & Permits
(386) 986-3780
Business Tax Office
(386) 986-3766
Code Enforcement
(386) 986-3764
Communications & Marketing
(386) 986-3708
Finance
(386) 986-3723
Human Resources
(386) 986-3718
Fire (Non-Emergency)
(386) 986-2300
Purchasing
(386) 986-3730
Parks & Recreation
(386) 986-2323

Flagler County Info Line
(386) 313-4111
Flagler County Sheriff
(386) 437-4116

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This page was printed from : http://www.palmcoastgov.com/government/fire/after-home-fire
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What to do after a home fire

Recovering from a fire can be a physically and mentally draining process.

When fire strikes, lives are suddenly turned around. Often, the hardest part is knowing where to begin and who to contact.

  • Contact your insurance company or agent right away. Ask your agent:
    • What to do about the immediate needs of your home. This includes pumping out water and covering doors, windows, and other openings.
    • What you should do first. Some companies may ask you to make a list of everything that was damaged by the fire. They will ask you to describe these in detail and say how much you paid for the items.
  • Be careful when you return home.
    • Do not enter a damaged home or apartment unless the fire department says it is safe to go in! Fires can start again even if they appear to be out.
    • Watch for damage caused by the fire. Roofs and floors may be damaged and could fall down.
    • The fire department will make sure that the utility services (water, electricity, and gas) are safe to use. If they are not safe, firefighters will disconnect them before they leave the site. Do not try to turn them back on yourself.
    • Soot and dirty water left behind may contain things that could make you sick. Do not eat, drink, or breathe in anything that has been near the fire's flames, smoke, soot, or water used to put the fire out.
  • Cleaning and restoring personal items.
    • There are companies that are experts in cleaning and/or restoring your personal items. Whether you or your insurer buys this type of service, be clear on who will pay for it. Be sure to ask for an estimate of cost for the work and agree to it in writing. Ask your insurance company for names of companies you can trust to do a good job at a fair price. These companies provide services that include some or all of the following:
      • securing your home against more damage;
      • estimating damage;
      • repairing damage;
      • estimating the cost to repair or renew items of personal property;
      • storing household items;
      • hiring cleaning or repair subcontractors; and
      • storing repaired items until needed.
  • Organizing finances and replacing vital documents.
  • After a Home Fire Checklist.
    • Contact your local disaster relief service, such as the Red Cross. They will help you find a place to stay for a while and find food, medicines, and other important things.
    • If you have insurance, contact your insurance company. Ask what you should do to keep your home safe until it is repaired. Find out how they want you to make a list of things that were lost or damaged in the fire. Ask who you should talk to about cleaning up the mess. If you are not insured, try contacting community groups for aid and assistance.
    • Check with the fire department to make sure your home is safe to enter. Be very careful when you go inside. Floors and walls may not be as safe as they look.
    • The fire department will tell you if your utilities (water, electricity, and gas) are safe to use. If not, they will shut these off before they leave. DO NOT try to turn them back on by yourself. This could be very dangerous.
    • Contact your landlord or mortgage company about the fire.
    • Try to find valuable documents and records. See the information in this brochure about how to get new copies if you need them.
    • If you leave your home, call the local police department to let them know the site will be vacant.
    • Begin saving receipts for any money you spend related to fire loss. The receipts may be needed later by the insurance company and to prove any losses claimed on your income tax.
    • Check with an accountant or the Internal Revenue Service (IRS) about special benefits for people recovering from fire loss.
Fire & Rescue
Phone : (386) 986-2300
Fax : (386) 446-6752
1250 Belle Terre Parkway
Palm Coast, FL 32164