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Please remember that only applicants that meet minimum qualification for the position will be considered for City employment. All applicants, at the time an interview is scheduled, will be asked to provide proof of diplomas, degrees, current licenses and certifications. We are pleased that you have chosen to explore employment opportunities with the City of Palm Coast and we wish you well in your search for employment.
IT Technical Support Analyst
Under executive direction, the position is responsible for supporting, maintaining, evaluating and recommending improvements in the City's IT environment. Employees in this classification are responsible for the coordination of technical support staff assigned the responsibility of supporting network and telecommunication systems, applications, servers, operating systems, desktop hardware and peripheral equipment. Performs design and configuration functions as needed. Provides continuous monitoring of work processes to ensure quality assurance/control and improvements to current processes and procedures where applicable. General responsibilities include implementation of new and/or enhanced service offerings, provide help-desk and technical support services to City departments, adhere to policies and procedures to ensure the continued reliability and effectiveness of network and desktop systems, and performs related duties as assigned. Associate's Degree in Management Information Systems, Computer Technology, Computer Science or related field; supplemented by five (5) years progressively knowledgeable and skilled experience in computer, peripheral and software/hardware operations and repairs or equivalent combinations of education, technical certifications and experience. Microsoft Certified System Engineer (MCSE) preferred. Cisco Certified Network Associates (CCNA) preferred. Must possess and maintain a valid Florida Driver's License.
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Phone : (386) 986-3718
160 Lake Avenue
Palm Coast, FL 32164