The Customer Service Division is responsible for more than 42,000 Utility accounts serving 70,000-plus residents in Palm Coast. Our staff is dedicated to ensuring that its customers are treated fairly and professionally.
Depending on the services you receive from the city, your monthly Utility statement may include charges for water, wastewater, solid waste pickup, recycling and stormwater maintenance. Please contact us if you have any questions regarding your billing or your service.
Customer Service Locations & Business Hours
The Customer Service Division provides walk-up customer service centers at two locations in Palm Coast:
Utility Office - 2 Utility Drive Palm Coast, FL 32137
City Hall - 160 Lake Avenue Palm Coast, FL 32164
Online Forms and Services
The Division handles all service requests, many of which can be handled online.